Data Analyst Jan 2022 – Present · 3 yrs 7 mos · Berlin, Germany · Hybrid
Designed and developed core business metrics, automated dashboards, and data visualizations to drive strategic insights.
Conducted experiments, built models, and applied machine learning techniques to generate actionable business recommendations.
Collaborated with cross-functional stakeholders to standardize metrics, reports, and data-driven decision‑making.
Effectively communicated complex analyses to technical and non‑technical audiences through interactive visualizations and presentations.
Provided data support, training, and ad‑hoc analysis for teams across the organization.
Customer Engineer (Data & AI) Apr 2020 – Jan 2022 · 1 yr 10 mos · Copenhagen, Denmark
Accelerated cloud adoption and data‑driven decision‑making, specializing in Power BI and enterprise analytics.
Advocated for Managed IP and Proactive Services to help customers optimize Power BI solutions and maximize support agreements.
Diagnosed and resolved Power BI performance issues, including data modeling, DAX optimization, and report performance tuning.
Advised customers on best practices for data governance, enterprise BI adoption, and reporting scalability within the Microsoft ecosystem.
Mapped customer needs to Azure data solutions, including Synapse, Fabric, and cloud‑based analytics.
Supported customers in operating and optimizing Power BI environments, ensuring efficiency, security, and compliance.
Collaborated with regional teams to drive Power BI adoption, digital transformation, and cloud data solutions.
Built strong relationships with customers and partners, providing strategic guidance on data‑driven insights and reporting strategies.
Technical Support Engineer Feb 2017 – Apr 2020 · 3 yrs 3 mos · Bucharest, Romania
Provided advisory and reactive support for Power BI and related technologies, troubleshooting issues across Desktop, Service, Mobile, Premium, Embedded, and Gateway.
Resolved escalated cases through advanced problem‑solving and collaboration.
Mentored new hires and proposed targeted training to address team skill gaps.
Diagnosed and addressed product bugs, analyzing logs (Fiddler, SQL Profiler, Power BI logs) and collaborating with engineering teams on fixes.
Improved customer experience by identifying process gaps, sharing solutions, and leading as a case‑wellness expert.
Troubleshot connectivity issues across SQL Server, SharePoint, SAP, Google Analytics, Azure, and other platforms.
Leveraged expertise in Office 365, Azure, Power Apps, and Microsoft Flow for comprehensive support.
eMAG
Full-time · 1 yr 7 mos
Business Intelligence Developer
Jul 2015 – Jan 2017 · București, România
Designed and optimized advanced BI applications using QlikView and Qlik Sense.
Collaborated with strategy teams to identify and implement data-driven improvements.
Enhanced scripts and report designs for performance and maintainability.
Provided ongoing support and maintenance for BI applications.
Integrated data from MySQL, MSSQL, Power BI, SQL Server, and Google Analytics.
Worked in Agile (SCRUM) environments using JIRA for efficient collaboration.