Work Experience

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Microsoft

Full-time · 8 yrs 6 mos (Feb 2017 – Present)

Data Analyst Jan 2022 – Present · 3 yrs 7 mos · Berlin, Germany · Hybrid

  • Designed and developed core business metrics, automated dashboards, and data visualizations to drive strategic insights.
  • Conducted experiments, built models, and applied machine learning techniques to generate actionable business recommendations.
  • Collaborated with cross-functional stakeholders to standardize metrics, reports, and data-driven decision‑making.
  • Effectively communicated complex analyses to technical and non‑technical audiences through interactive visualizations and presentations.
  • Provided data support, training, and ad‑hoc analysis for teams across the organization.

Customer Engineer (Data & AI) Apr 2020 – Jan 2022 · 1 yr 10 mos · Copenhagen, Denmark

  • Accelerated cloud adoption and data‑driven decision‑making, specializing in Power BI and enterprise analytics.
  • Advocated for Managed IP and Proactive Services to help customers optimize Power BI solutions and maximize support agreements.
  • Diagnosed and resolved Power BI performance issues, including data modeling, DAX optimization, and report performance tuning.
  • Advised customers on best practices for data governance, enterprise BI adoption, and reporting scalability within the Microsoft ecosystem.
  • Mapped customer needs to Azure data solutions, including Synapse, Fabric, and cloud‑based analytics.
  • Supported customers in operating and optimizing Power BI environments, ensuring efficiency, security, and compliance.
  • Collaborated with regional teams to drive Power BI adoption, digital transformation, and cloud data solutions.
  • Built strong relationships with customers and partners, providing strategic guidance on data‑driven insights and reporting strategies.

Technical Support Engineer Feb 2017 – Apr 2020 · 3 yrs 3 mos · Bucharest, Romania

  • Provided advisory and reactive support for Power BI and related technologies, troubleshooting issues across Desktop, Service, Mobile, Premium, Embedded, and Gateway.
  • Resolved escalated cases through advanced problem‑solving and collaboration.
  • Mentored new hires and proposed targeted training to address team skill gaps.
  • Diagnosed and addressed product bugs, analyzing logs (Fiddler, SQL Profiler, Power BI logs) and collaborating with engineering teams on fixes.
  • Improved customer experience by identifying process gaps, sharing solutions, and leading as a case‑wellness expert.
  • Troubleshot connectivity issues across SQL Server, SharePoint, SAP, Google Analytics, Azure, and other platforms.
  • Leveraged expertise in Office 365, Azure, Power Apps, and Microsoft Flow for comprehensive support.
Microsoft logo

eMAG

Full-time · 1 yr 7 mos

Business Intelligence Developer

Jul 2015 – Jan 2017 · București, România

  • Designed and optimized advanced BI applications using QlikView and Qlik Sense.
  • Collaborated with strategy teams to identify and implement data-driven improvements.
  • Enhanced scripts and report designs for performance and maintainability.
  • Provided ongoing support and maintenance for BI applications.
  • Integrated data from MySQL, MSSQL, Power BI, SQL Server, and Google Analytics.
  • Worked in Agile (SCRUM) environments using JIRA for efficient collaboration.